FAQs

Frequently Asked Questions

Last updated: 28 September 2026

What kind of products does FIELSEN display?

FIELSEN is a hybrid outdoor and adventure platform. Products displayed on FIELSEN.com may be sold directly through FIELSEN or offered by independent third-party retailers through affiliate links. FIELSEN may also offer FIELSEN and OIMP branded merchandise, digital products and applications.

How do I know who I am buying from?

Check where the purchase is completed. If a product sends you to an external retailer such as Amazon and you complete checkout there, your purchase is from that retailer. If checkout and payment are completed directly through FIELSEN, the purchase is a direct FIELSEN transaction.

What is an affiliate product?

An affiliate product is displayed or recommended by FIELSEN but purchased from an independent retailer. The retailer is responsible for its price, payment, availability, delivery, cancellation, returns, refunds and customer service. FIELSEN may receive a commission from qualifying affiliate purchases.

How can I contact FIELSEN?

Use Contact FIELSEN and choose the enquiry category that best matches your request. FIELSEN does not publish customer-service email addresses or telephone numbers on the website.

I bought a product through Amazon or another retailer. Who should I contact?

For an affiliate purchase completed on Amazon or another independent retailer's website, contact that retailer directly about the order, payment, delivery, cancellation, return, refund or product issue. The retailer's terms and policies apply to that transaction.

I bought directly through FIELSEN. Who handles my order?

For a purchase completed directly through FIELSEN, use Contact FIELSEN and select Customer Support. Include your FIELSEN order reference where applicable.

What payment methods are available?

For direct FIELSEN purchases, the payment methods currently available are displayed during checkout and can vary by country and Shopify payment configuration. For affiliate purchases, the external retailer determines the available payment methods.

How long will delivery take?

For direct FIELSEN purchases, delivery depends on the product, destination and fulfilment location. Delivery information shown during checkout and subsequent tracking information provide the best estimate for the specific order. Unless expressly stated otherwise, delivery dates are estimates rather than guarantees. For affiliate purchases, use the delivery information supplied by the retailer.

Where are directly sold products dispatched from?

Direct FIELSEN products may be manufactured, stored or dispatched by third-party fulfilment providers in different locations. Items may therefore arrive separately. Where FIELSEN is identified as the seller, use of a fulfilment provider does not change the applicable FIELSEN policies.

How do I track an order?

For a direct FIELSEN order, tracking information will be provided when available. If you need assistance, use Contact FIELSEN, select Customer Support and include your order reference. For an affiliate order, use the retailer's tracking and order-management system.

Can I change my delivery address or cancel an order?

For a direct FIELSEN order, use Contact FIELSEN as soon as possible. Changes or cancellation may no longer be technically possible once fulfilment or dispatch has progressed. This does not remove mandatory consumer rights. For an affiliate order, contact the retailer where the order was placed.

What if my parcel is delayed, lost, damaged or incorrect?

For a direct FIELSEN purchase, use Customer Support through Contact FIELSEN and provide the order reference and relevant details. Photographs may be requested where useful. For an affiliate purchase, contact the retailer from which the product was purchased.

How do returns and refunds work?

For a direct FIELSEN purchase, review the Refund & Returns Policy and start the request through Contact FIELSEN. For an affiliate purchase, the retailer's return and refund arrangements apply.

Where can I find shipping information?

For products purchased directly through FIELSEN, see the Shipping Policy. For affiliate products, shipping is determined by the external retailer.

What about FIELSEN or OIMP digital products and apps?

Digital products, applications, downloads, subscriptions or online services do not use physical shipping. Access, delivery, licensing, subscription, cancellation and any product-specific conditions will be presented with the relevant digital product or service where applicable.

Do my consumer rights still apply?

Yes. Nothing in the FIELSEN policies is intended to remove mandatory consumer rights that apply to a direct FIELSEN transaction. Affiliate purchases are contracts with the external retailer and are subject to the consumer protections and obligations applicable to that transaction.