Shipping policy

SHIPPING POLICY

Last updated: 28 September 2026

FIELSEN is an outdoor and adventure brand operated from Luxembourg.

Products and services displayed on FIELSEN.com may be offered directly through FIELSEN or may link to independent third-party retailers such as Amazon. The shipping arrangements that apply depend on where the purchase is completed.

1. AMAZON AND OTHER AFFILIATE PRODUCTS

Some products displayed on FIELSEN.com are affiliate products.

Where a product directs you to Amazon or another independent retailer to complete your purchase, that retailer — not FIELSEN — is the seller for that transaction.

The retailer's own shipping options, delivery charges, delivery estimates, tracking arrangements, cancellation procedures, returns policy and customer-service terms apply.

These details should be reviewed on the retailer's website before completing the purchase.

FIELSEN may receive a commission from qualifying purchases made through affiliate links. This does not make FIELSEN the seller of the product.

Questions concerning the delivery of an affiliate purchase should normally be directed to the retailer from which the product was purchased.

2. PRODUCTS SOLD THROUGH FIELSEN

This section applies when the purchase is completed directly through FIELSEN rather than through an external retailer.

This may include FIELSEN-branded merchandise, OIMP merchandise, gifts and other products specifically offered for direct purchase through FIELSEN.

3. ORDER PROCESSING AND AVAILABILITY

Products sold through FIELSEN are subject to availability.

If an item becomes unavailable after an order is placed, the customer will be informed using the contact details associated with the order and, where appropriate, offered a refund, cancellation or another available solution.

4. SHIPPING COSTS AND DELIVERY ESTIMATES

Available shipping methods, charges and estimated delivery times depend on the product, destination and fulfilment provider.

The applicable shipping information and charges will be displayed during checkout where available.

Unless expressly stated otherwise, delivery estimates are estimates rather than guaranteed arrival dates.

5. FULFILMENT PARTNERS

Some FIELSEN or OIMP merchandise may be manufactured, printed, packaged or dispatched by a third-party fulfilment provider on behalf of FIELSEN.

The use of a fulfilment provider does not by itself change who the customer is purchasing from.

Where FIELSEN is identified as the seller during checkout, the FIELSEN policies applicable to that transaction continue to apply.

6. MULTIPLE SHIPMENTS

Products may be fulfilled from different locations.

An order containing multiple products may therefore arrive in more than one parcel and at different times.

7. TRACKING

Where tracking is provided by the carrier or fulfilment provider, tracking information will normally be provided using the contact details associated with the order.

8. ADDRESS CHANGES

For products purchased directly through FIELSEN, use Contact FIELSEN and select Customer Support as soon as possible if a delivery address needs to be changed.

Once fulfilment or dispatch has progressed, an address change may no longer be possible.

For affiliate purchases completed with Amazon or another retailer, address changes must be requested through that retailer.

9. ORDER CANCELLATION

For a direct FIELSEN purchase, use Contact FIELSEN and select Customer Support as soon as possible.

Once fulfilment or dispatch has progressed, cancellation may no longer be technically possible.

This does not remove mandatory consumer withdrawal or return rights that apply.

Affiliate orders must be cancelled through the retailer with which the order